Getting Started

From creating your account to your first connected order.

1. Create your account

Go to the Sign up page and fill in your company/account name, your name, email, and a password. This creates your account and signs you in as its first Admin — you land straight in the Admin panel.

2. Set your warehouse address

On the Admin page, under Warehouse, add your ship-from address. This is used when purchasing real shipping labels, so it's worth filling in early even if you're still testing everything else.

3. Connect a sales channel

Open Marketplace in the main navigation and install the Shopify and/or Magento app with your store's credentials. Full walkthrough: Connecting Channels.

4. Add your products

Head to Inventory Hub and add your SKUs — title, barcode/GTIN, weight and dimensions (used for shipping rates), and starting stock. See Inventory Hub for the full picture, including bundles/kits.

5. Invite your team

Still on the Admin page, under Team, add the people who need access and choose their role:

• Admin — full access, including team, warehouse, and channel credentials.
• Warehouse Staff — can manage products, stock, orders, and shipping, but not the team or connections.
• Support / Read-only — can view everything but can't make changes.

6. Your first order

1. An order comes in from your connected channel and appears in Fulfillment as Pending, then Allocated once stock is reserved.
2. Apply a routing rule to pick a carrier/service (or let the default rule handle it).
3. Generate the label — this purchases postage and marks the order Shipped.
4. Print the packing list to go with the shipment.

Full details in Fulfillment.