Fulfillment

Order routing, shipping labels, and packing lists.

Importing orders

Use Import orders on the Fulfillment page to bulk-create orders from a CSV, Excel (.xlsx), or JSON file. Each row is one order line item -- rows sharing the same Order ID are grouped into a single order with multiple items. Required columns: Order ID, SKU, Quantity, Unit Price, Customer Name, Address Line 1, City, State, Postal Code, and Country (Address Line 2 is optional). SKU must already exist as a product in your account; the order total is calculated from quantity × unit price across each order's rows. Re-importing the same file is safe -- orders already imported (matched by Order ID) are skipped as duplicates, not created twice.

Order statuses

• Pending — just received, not yet checked against stock.
• Allocated — stock reserved; ready to route and ship.
• Backordered — not enough stock available; will retry as stock arrives.
• Shipped — a label has been purchased.
• Cancelled.

Routing an order

Click Apply Route on an order to run it through your shipping rules and assign a carrier and service. Rules are evaluated in priority order (lowest first) and the first match wins — for example, routing high-value orders to an express service, or oversized packages to a carrier that actually supports them.

Manage rules from Manage routing rules on the Fulfillment page: pick a condition (order total, destination state, weight, or whether the package is oversized), an operator, a value, and the carrier/service to route matching orders to.

Generating a label

Once an order is Allocated and has a service assigned, click Generate Label. This purchases the shipment, marks the order Shipped, and consumes the stock that was reserved for it.

Packing lists

Every shipped (or shippable) order has a printable packing list — ship-to address, order and channel reference, and every line item with quantity. Open it from the order and use the Print button.

Oversized packages

A package is treated as oversized if any single dimension exceeds 108 inches, or its length plus girth (2 × (width + height)) exceeds 165 inches — the standard carrier threshold. Set a routing rule on "package is oversized" to make sure these always go to a carrier/service that can actually handle them.

Bulk pick lists & labels

For picking and printing SKU labels ahead of shipping:

1. Select the SKUs you need from Inventory Hub.
2. Print a pick list to walk the warehouse efficiently.
3. Print labels for anything that needs a fresh barcode sticker.